The Challenge: Managing Yourself If you’ve read the first article in this mini-series, you’ll know that self-management doesn’t mean pushing yourself to do more than you can. Just as you would try to create the optimum conditions for your team to succeed, it’s worth thinking about the things y…
How To Have Difficult Conversations
Workplace conflict is costing British businesses £33 billion per year
(Source: Confederation of British Industry)
This course addresses one of the hardest - and most common - challenges faced in the workplace, by developing your ability and confidence to manage conflicts and engage in difficult conversations at work. Using 5th Wall’s fun and engaging learning style, How to Have a Difficult Conversation highlights the importance of nipping problems in the bud, and explores techniques to help you do this.
Specific areas of focus include:
- Learning how to interpret people’s responses to sensitive feedback, and the psychology behind them
- How to make effective decisions to help reach a positive result when faced with a difficult situation
- Exploring approaches to delivering difficult messages and preventing conversations from escalating, as well as the behaviours involved in emotionally managing the situation
- Using HR processes to support difficult conversations with people
Get in touch to find out about scheduling this or a similar course for your team. Or, check our Upcoming Events to find out which dates you can sign up as an individual.
There’s a lot of self-help literature out there about how helping others is actually a good way to help yourself. One of our favourite mantras at 5th Wall – one that is often forgotten in the workplace – works the other way around: ‘Doing the best by yourself in order that you can do your best…