The Challenge: Managing Yourself If you’ve read the first article in this mini-series, you’ll know that self-management doesn’t mean pushing yourself to do more than you can. Just as you would try to create the optimum conditions for your team to succeed, it’s worth thinking about the things y…
How to Provide Great Customer Service
81% of customers would pay more in order to receive superior customer service; 90% walk away from a purchase if the service is poor
Use this course if you want to develop an outstanding level of customer service. It works by building building employee engagement with your company and encouraging the positive behaviours that are necessary for creating an excellent customer experience.
Specific areas of focus include:
- Developing an understanding of the crucial part played by frontline staff in determining customer experience, and inciting participants’ commitment to delivering this
- Exploring the potential expectations of customers
- Identifying skills and personal behaviours that will create an excellent customer experience, and putting these into practice
Get in touch to find out about scheduling this or a similar course for your team. Or, check our Upcoming Events to find out which dates you can sign up as an individual.
81% of customers would pay more in order to receive superior customer service; 90% walk away from a purchase if the service is poor (Source: ClickSoftware)
There’s a lot of self-help literature out there about how helping others is actually a good way to help yourself. One of our favourite mantras at 5th Wall – one that is often forgotten in the workplace – works the other way around: ‘Doing the best by yourself in order that you can do your best…